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Many thanks for a great talk at LVS 2017 on the 5 myths and 3 tools […]. . Very interesting with some very pertinent messages for the profession.
The lecture in the afternoon [on the ABC Yardstick] was excellent, and made me regret not attending the morning session!
Thank you so much for sending my elderly friend the lovely booklet “The Loss Of Your Pet” [...] which is excellent and beautifully presented. I think it is very good indeed. She was delighted and it has been a comfort to her. She has written to thank you
Thank you so much for your interesting and thought-provoking presentation last Wednesday. Could I order some of your pet bereavement booklets. I have already given my “freebie” away to a recently bereaved client.
We can’t wait to have these booklets for clients, they are just so lovely.
Many thanks for the webinar and MCQs. I can feel a good protocol revision session coming on!
This excellent webinar would be good for all the staff to watch together, and remind us of how we would want others to see us and also perhaps why we chose this profession.
I now do the condolence letters and find the examples really helpful. I’ve just used it to write to a 6 year-old after we had to put her rabbit to sleep and her mother said it really helped.