At London Vet Show 2017 we launched The Core Practice Toolbox (team CPD; client handouts The Loss Of Your Pet and Knowing When It's Time, & more). 

Dr Hewson also gave these two talks

Masterly end-of-life discussions: five myths and three tools

Many thanks for a great talk at LVS 2017 on the 5 myths and 3 tools […]. . Very interesting with some very pertinent messages for the profession.
— Penny Barker BVetMed MRCVS [Coach & trainer with VDS Training], Eight Forty Four Ltd, November 2017

How to know euthanasia is best—and how to handle euthanasia disputes

The lecture in the afternoon [on the ABC Yardstick] was excellent, and made me regret not attending the morning session!
— Zoe North BVM&S MRCVS New Lodge Veterinary Centre, Peterborough; November 2017

Thank you so much for sending my elderly friend the lovely booklet “The Loss Of Your Pet” [...] which is excellent and beautifully presented. I think it is very good indeed. She was delighted and it has been a comfort to her. She has written to thank you.
— Nancy, The Wirral; February 2018
We can’t wait to have these booklets for clients, they are just so lovely.
— Nancy Piner, Administrator, Lumbry Park Veterinary Specialists, Alton; October 2016
Thank you so much for your interesting and thought-provoking presentation last Wednesday. Could I order some of your pet bereavement booklets. I have already given my “freebie” away to a recently bereaved client. 
— Paul Freeman MRCVS, Partner, Alnorthumbria Veterinary Practice Ltd [XL Vets], Rothbury; November 2014
Many thanks for the webinar and MCQs. I can feel a good protocol revision session coming on!
— Robert Elliot MRCVS, The Veterinary Surgery, Stanford-in-the-Vale; June 2015
This excellent webinar would be good for all the staff to watch together, and remind us of how we would want others to see us and also perhaps why we chose this profession.
— David Grant FRCVS; January 2015
I now do the condolence letters and find the examples really helpful. I’ve just used it to write to a 6 year-old after we had to put her rabbit to sleep and her mother said it really helped.
— Miriam Hall SVN, Lake View Veterinary Centre, Thrapston; September 2014